Effective Date: 30 June 2026
Our commitment to your privacy
Uneek Conveyancing (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. We recognise that when you engage us to assist with a property transaction you entrust us with significant amounts of personal, financial and property-related information. We understand the importance of that trust and take reasonable steps to ensure that your personal information is collected, used, disclosed and stored securely and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you engage our services, communicate with us or use our website. It also explains your rights to access and correct your personal information and how you may contact us if you have any questions or concerns regarding the way we handle your information.
We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles. We also comply with other legislation that regulates the handling of personal information, including laws relating to electronic conveyancing, identity verification and, where applicable, anti-money laundering and counter-terrorism financing obligations.
What is personal information?
In this Privacy Policy, “personal information” has the meaning given to it under the Privacy Act 1988 (Cth). In general terms, personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not. For the purposes of our conveyancing practice, personal information may include a broad range of details that we collect in the course of providing services to you or interacting with you.
This may include, for example, your name, date of birth, residential and postal address, email address, telephone number and occupation. It may also include information relating to your property transactions, such as details of the property you are buying or selling, contract information, mortgage details, financial institution details, settlement instructions and trust account information. In addition, we may collect identification information and documents, including copies of passports, driver licences and other government-issued identification, as well as information used to verify your identity in accordance with applicable legal requirements.
Depending on the nature of your matter, personal information may also include financial information, company or trust details, and information relating to beneficial ownership or source of funds where required for compliance purposes.
Whose personal information do we collect?
We may collect personal information about a range of individuals in the course of providing our conveyancing and property-related services. This includes clients who engage us directly, as well as potential clients who make enquiries or request information about our services. We also collect personal information about individuals acting on behalf of a client, including attorneys, guardians, authorised representatives, company directors, trustees and other persons involved in instructing or managing a transaction. In addition, we may collect personal information about counterparties to transactions, such as buyers, sellers, mortgagees and guarantors, where this is necessary to complete a conveyancing matter. Where required, we may also collect information about beneficial owners and other individuals associated with corporate or trust structures in order to comply with legal and regulatory obligations.
Why do we collect personal information?
We collect personal information to provide conveyancing and property-related services, including preparing documents, managing settlements, and communicating with banks, agents, government authorities and other parties involved in your transaction. This information is necessary to properly act on your instructions and complete your matter.
We also collect personal information to comply with legal and regulatory obligations, including the Privacy Act 1988 (Cth), electronic conveyancing requirements, trust accounting obligations, and applicable AML/CTF laws, including identity verification and record-keeping requirements. In addition, we may use personal information for administrative purposes, to manage our practice, respond to enquiries and maintain accurate records.
How do we collect personal information?
We generally collect personal information directly from you when you communicate with us by telephone, email, online enquiry forms, our website, client portal, or in person during meetings. We may also collect information when you provide instructions, complete onboarding or identification requirements, or submit documents relating to your property transaction.
In addition, we may collect personal information from third parties where it is necessary to provide our services or comply with legal obligations. This may include real estate agents, banks and mortgage brokers, financial institutions, government agencies, NSW Land Registry Services, Revenue NSW, and other parties involved in your matter. We may also obtain information from identity verification service providers and electronic verification systems where required for verification of identity or regulatory compliance purposes.
In some cases, we may collect information from publicly available sources, such as property registers or corporate records, where this is relevant to your transaction or required to verify details you have provided.
Identity verification and AML/CTF obligations
As part of providing conveyancing services, we are required to verify the identity of our clients and, in some cases, other individuals associated with a transaction. We may also be required to collect and retain information that is reasonably necessary to comply with applicable anti-money laundering and counter-terrorism financing (AML/CTF) laws, including the expanded obligations that apply (or will apply) to conveyancing service providers under the Tranche 2 reforms.
Accordingly, we may request and collect personal information that is reasonably required to carry out customer due diligence, including identification documents, verification records, and information about the parties involved in a transaction. This may include details relating to your identity, beneficial ownership, source of funds or source of wealth, as well as information about any entities, trusts or arrangements connected to your matter where required by law.
We may use third-party electronic verification services to assist in confirming identity information and may retain records of verification as required under applicable legislation. In some circumstances, we may be required to undertake ongoing monitoring of transactions or collect additional information to satisfy regulatory requirements.
Where we are unable to obtain the information reasonably required to comply with our AML/CTF obligations, we may be unable to act or continue acting for you. In certain circumstances, we may also be restricted by law from disclosing that we have made a report or taken other compliance steps.
How we use and disclose your personal information
We use your personal information to provide conveyancing and property-related services to you, including preparing and reviewing legal documents, managing property settlements, liaising with banks, mortgage brokers, real estate agents and government authorities, and communicating with you in relation to your matter. We also use your information to verify your identity, maintain accurate records, manage our client relationship with you, respond to your enquiries, and carry out internal administrative and risk management functions associated with operating our practice.
We may disclose your personal information where it is reasonably necessary for us to provide our services or where we are required or authorised to do so by law. This includes disclosure to third parties involved in your transaction such as financial institutions, lenders, brokers, NSW Land Registry Services, Revenue NSW, local councils, strata managers, insurers and other conveyancers or legal practitioners acting for other parties.
We may also disclose your personal information to service providers who assist us in operating our business, including cloud-based practice management systems, document management providers, identity verification services, payment processors and IT support providers. In some cases, we may disclose information to professional advisers, auditors, regulators, courts and government agencies, including where required under applicable AML/CTF laws or other statutory obligations.
We take reasonable steps to ensure that any third parties who receive your personal information handle it in accordance with applicable privacy and confidentiality obligations.
Security of your personal information
We take the security of your personal information seriously and implement a range of technical, administrative and physical safeguards to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. These measures are designed to be appropriate to the sensitivity of the information we hold and the risks associated with conveyancing and property transactions.
Our systems utilise secure, access-controlled cloud-based practice management and document storage platforms, which incorporate encryption of data in transit and at rest. Access to electronic records is restricted to authorised personnel only and is protected through multi-factor authentication, strong password requirements, and role-based access controls. We also use secure client portals for the exchange of sensitive documents to reduce reliance on unsecured email communication.
On a physical level, we maintain secure office environments with restricted access to authorised staff only, and we take steps to ensure that any paper-based records are stored securely and disposed of appropriately through confidential destruction processes.
We also implement regular software updates, cybersecurity monitoring, and staff training to reduce the risk of data breaches, phishing attacks and other cyber threats. While we take all reasonable steps to protect your information, no system can be guaranteed to be completely secure, and we encourage clients to take care when transmitting information to us electronically.
Overseas disclosure
In the course of providing our services, we may disclose personal information to, or store personal information with, third-party service providers who are located outside Australia. This may occur where we use cloud-based practice management systems, document storage platforms, identity verification services, or other technology solutions that involve data hosting or processing in overseas jurisdictions.
Where overseas disclosure occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with the Australian Privacy Principles. This includes taking reasonable steps to ensure that overseas recipients do not breach the APPs in relation to your personal information, or otherwise implementing appropriate contractual and technical safeguards where practicable.
We may also use service providers whose systems are hosted both in Australia and offshore, depending on system architecture and redundancy requirements. While we take reasonable steps to ensure secure handling of your information, you acknowledge that overseas recipients may be subject to different privacy laws and regimes than those that apply in Australia.
Data retention
We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including to provide conveyancing services, comply with legal and regulatory obligations, and manage our business operations. This includes retention obligations under applicable privacy laws, conveyancing regulations, trust accounting requirements, and AML/CTF legislation, which may require us to retain certain records for prescribed minimum periods. Once personal information is no longer required for these purposes, we take reasonable steps to securely destroy or de-identify it in accordance with applicable legal and professional standards.
Accessing and correcting your information
You may request access to the personal information we hold about you at any time by contacting us using the details provided in this Privacy Policy. We will take reasonable steps to provide you with access to your information in accordance with the Australian Privacy Principles, subject to any legal restrictions or exceptions that may apply. In some cases, we may require you to verify your identity before granting access to ensure that your personal information is disclosed only to you or your authorised representative.
If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request in writing that we correct it. Please email us at [email protected]. We will take reasonable steps to correct the information where we are satisfied that it requires amendment. Where we do not agree to make a requested correction, we will provide you with a written explanation and, where required, note your requested correction on the record.
Privacy complaints
If you have any concerns or complaints about how we have collected, used, disclosed or handled your personal information, you may contact us using the details set out below. We take privacy complaints seriously and will respond promptly and in accordance with the Australian Privacy Principles.
All complaints should be made in writing where possible and include sufficient detail to allow us to investigate the matter. We will acknowledge your complaint upon receipt and may request additional information if required. We will then review and investigate the complaint and aim to respond within a reasonable period.
Contact details for privacy complaints:
Address: PO Box 781 Kings Langley NSW 2147
Email: [email protected]
Phone: 02 9011 5451
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or developments in privacy and data protection laws, including the Australian Privacy Principles and applicable AML/CTF obligations. Any updated version will be published on our website and will take effect from the date of publication, unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. By continuing to use our services or interact with us after any changes are published, you are taken to have accepted the updated Privacy Policy.